Cancelling your plan
You can cancel at any time. Cancellation takes effect at the end of the current billing period, and your team keeps full access until then.
To cancel, the account owner can send a request through our support form.
Refunds
- Fees already paid for the current billing period are not refunded on cancellation.
- If you are charged in error, or charged after a confirmed cancellation, the amount is refunded in full.
- If a significant service outage caused by us prevents use of core scheduling for an extended time, a proportional credit or refund may be offered.
- Approved refunds are returned to the original payment method.
Upgrades and downgrades
Upgrades, for example from Starter to Growth, take effect immediately. Any difference in fees is calculated for the remainder of the billing period.
Downgrades take effect from the next billing period. Features not included in the new plan, such as automated rebooking or inventory forecasts, switch to suggest-only or read-only.
Adding or removing locations
On the Chain plan, locations can be added at any time. Removing a location takes effect from the next billing period, and that location's data can be exported first.
Your data after cancellation
Before your account closes, you can export your client profiles, visit history, bookings and inventory records. After closure, data is deleted within a reasonable period, as described in our Privacy Policy.