The right reminder, in the right week.
Every client has a rhythm. Some come every two weeks, some every season. Massafipure learns each one from visit history and reaches out when a visit is due, with messages you review before anything is sent.
Cadence learned from each client’s own visit history
Every template approved before it is enabled
Only channels the client has agreed to
Retention that feels like good service, not marketing.
Cadence learning
Visit history shows how often each client returns and for which service. A monthly massage regular and a quarterly facial client get different timing.
Slot-aware offers
Reminders can include a real opening with the client’s preferred therapist, so saying yes takes one reply.
Approval workflow
Templates, tone and sending windows are reviewed by you. Switch any campaign from suggest-only to automatic when you are comfortable.
Lapsed client recovery
Clients who have missed two cycles are flagged separately, so you can decide on a personal note or a return offer.
Quiet hours and frequency caps
Set when messages may go out and how often a client can hear from you, so reminders never feel like spam.
Opt-out handling
Opt-outs are honoured immediately across every channel and recorded on the client profile.
How a reminder earns its send.
Rhythm is learned
Anjali has booked a 90 minute deep tissue massage roughly every 28 days for a year.
A visit falls due
Day 33 arrives with no booking. She is now past her usual cycle.
A draft is prepared
The draft names her usual therapist and a real opening that fits her past booking times.
You approve, then it sends
Once the template is approved, similar reminders can go out automatically within your limits.
Outreach only happens the way you allow.
- Approve each template before it can be used
- Choose channels per client based on recorded consent
- Set sending windows, quiet hours and a frequency cap
- Pause any campaign instantly
About Rebooking & Retention
Anything else, our team will answer on a walkthrough.
Which channels can reminders use?
Reminders only go out on channels you have enabled and the client has consented to. Channel availability depends on your setup and is confirmed during your walkthrough.
Can we write our own messages?
Yes. You can edit every draft and template. Suggested wording is a starting point in a calm, service-first tone that you can change to match your brand.
What if a client does not want reminders?
Their opt-out is recorded on their profile and respected across every channel from that moment on.
Your 11:00 is still open. Let's fill it.
Set up your calendar, therapists and services, then watch the first gaps close. Our team can walk you through it on your own schedule.